"Helping veterinary teams stay focused on animal care while making every pet owner interaction easier, faster, and more responsive."
Great Oaks Veterinary Clinic | Dr. Brad Boike, DVM | South Lyon, Michigan
The Challenge
Veterinary practices manage a constant flow of calls from pet owners seeking appointments, vaccination information, medication refills, wellness services, and answers to everyday questions about their pets.
At Great Oaks Veterinary Clinic, delivering personalized and compassionate veterinary care is central to the practice's mission.
The challenge is balancing responsive pet owner communication with the demands of running a busy veterinary practice. Every routine phone inquiry requires staff attention, often pulling team members away from patients, in-clinic responsibilities, and other important activities.
Missed calls, after-hours inquiries, and repetitive questions also create opportunities to improve how pet owners connect with the practice.
The goal is not simply to answer more calls. It is to help pet owners get the information they need while allowing veterinary professionals to focus on delivering quality animal care.
The CleverVoices Approach
CleverCare brings AI-powered communication and intelligent call management to veterinary practices, creating a more responsive and efficient front-office experience.
Working with Great Oaks Veterinary Clinic, the focus is on developing an AI-powered assistant that understands common pet owner inquiries, provides practice-specific information, and helps direct requests to the appropriate next step.
The experience is designed to support:
Pet owner inquiries → Appointment requests → Routine practice questions → Service information → Intelligent call routing → Staff escalation
The Outcome We’re Building Toward
More responsive pet owner communication. Fewer repetitive front-desk calls. Better after-hours accessibility. More time for veterinary care.
The Experience
- Pet owner calls — A pet owner contacts Great Oaks Veterinary Clinic with a question or service request.
- CleverCare understands the request — The AI assistant identifies whether the caller needs appointment information, routine practice details, or staff assistance.
- Provides information or captures the request — CleverCare responds using approved clinic information and gathers relevant details when needed.
- Determines the appropriate next step — Routine questions are addressed, while requests requiring veterinary or administrative attention are routed appropriately.
- Staff receives the context — The veterinary team can follow up with the information needed to continue the conversation.
Instead of every interaction requiring immediate front-desk attention, the veterinary team can focus more time on the moments where human expertise, compassion, and clinical judgment matter most.