"Helping patients navigate surgical care with timely answers, better communication, and easier access to the right care team."
Dr. R.B. Kolachalam & Dr. Elizabeth Tindal · Kolachalam & Tindal Surgery · Michigan
The Challenge
For a specialized surgical practice, every patient conversation matters
Patients contact Kolachalam & Tindal Surgery with a wide range of needs — new consultation requests, appointment inquiries, procedure-related questions, referrals, follow-ups, and requests for assistance before or after surgery.
With services ranging from hernia repair and gallbladder surgery to minimally invasive and robotic surgical procedures, the practice serves patients who often need clear guidance and timely communication.
The challenge is not simply managing incoming calls. It is understanding each patient's needs, providing accurate administrative information, and connecting them with the appropriate team without creating additional work for the front desk.
Routine inquiries, missed calls, and after-hours requests create opportunities to improve patient access while allowing clinical staff to remain focused on patient care.
The CleverVoices Approach
CleverCare provides an AI-powered patient communication layer designed to help surgical practices manage routine inquiries, understand patient intent, and direct requests to the appropriate next step.
The experience can support:
New patient inquiries → Surgical consultations → Appointment requests → Routine questions → Referral coordination → Follow-up requests → Staff escalation
CleverCare is designed to complement the practice's existing workflows, making patient communication more accessible without replacing the personal attention essential to surgical care.
The Outcome We're Building Toward
Faster patient access. Fewer repetitive front-desk interactions. More consistent communication. Better support for patients navigating surgical care.
Explore CleverCareThe Experience
- Patient calls — A patient contacts the practice regarding a surgical consultation, appointment, procedure information, or follow-up request.
- CleverCare understands the request — The AI assistant identifies the purpose of the call and determines the appropriate administrative workflow.
- Captures relevant information — CleverCare provides approved practice information or gathers details needed for scheduling or staff follow-up.
- Identifies the next step — Routine requests are handled within configured workflows, while clinical questions and other complex needs are directed to the appropriate team.
- Staff receives the context — The practice team receives the relevant request information when personal attention or clinical expertise is needed.
Instead of every patient interaction starting with the front desk, the practice can create a more responsive experience while keeping its clinical team focused on delivering personalized surgical care.